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Sample Policy

SAMPLE REQUESTS:

All sample orders must be received via fax or email. No verbal orders will be accepted. Please fax purchase orders to 201-503-0225 or email orders to sales@clava.com

 

Please be sure to include the following information: ship to address, bill to address, item style, color, quantity, shipping method, in-hands date and sample PO#. Please explicitly note any drop shipping instructions on purchase order. 

Samples are shipped UPS Ground, unless otherwise requested. Shipping charges are the responsibility of the distributor and are billed on invoice. Shipping account numbers can be furnished for all shipments. Accounts numbers MUST be furnished if requesting UPS Red or FedEx service.

 

Samples must be prepaid unless requested by an established customer with terms.

 

In-stock items are shipped within 24 hours of request.

 
SAMPLE RETURN POLICY

Samples must be returned within 30 days and upon inspection, invoices will be credited for the total amount of the item(s) only. Shipping charges are the responsibility of the distributor and will not be credited. Please include a copy of the invoice with the returned goods for proper credit and/or call for an Return Authorization Number (RMA#). All returned merchandise is subject to inspection and approval before credit is issued. 

 

**SAMPLES ARE NON-RETURNABLE AFTER 30 DAYS.

PRE-PRODUCTION samples can be supplied at the request and expense of the customer. 

**PRE-PRODUCTION SAMPLES ARE NON-RETURNABLE.


 
 
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